Verizon DSL

I woke up Sunday morning with a post clearly in mind, ready to write, only to find out that my internet was down. So I call verizon, go through about 2 hours of questioning to determine that the problem is on Verizon's side. Then they tell me they can come out and look at it in a WEEK. Yea, I call on Sunday morning, and they tell me they can be out to look at it sometime next Saturday. That's customer service for ya. A week? Needless to say, I'm looking for a new internet service provider...